Nine Tips to Creative Conflict Resolution

1. Respect everyone’s ideas and needs.

2. Focus on the problem not the person.

3. Build power with, not over others.

4. Express feelings without blaming others (use “I” messages).

5. Own your part of the conflict.

6. Strategize to reach mutually agreeable solutions.

7. Create options ... having only one way always creates losers.

8. Listen so people will talk and talk so people will listen.

9. Solve the problem and build the relationship.