Nine Tips to Creative Conflict Resolution
2. Focus on the problem not the person.
3. Build power with, not over others.
4. Express feelings without blaming others (use “I” messages).
5. Own your part of the conflict.
6. Strategize to reach mutually agreeable solutions.
7. Create options ... having only one way always creates losers.
8. Listen so people will talk and talk so people will listen.
9. Solve the problem and build the relationship.
1. Respect everyone’s ideas and needs.
Provided by the Philadelphia Commission on Human Relations. For more information about the Commission, go here.
To submit your conflict resolution question to PhillyHealthInfo.org, go here.